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Lead Regional Ombudsman

Donna Thomason
Regional Ombudsman
Buncombe & Madison

Donna Case
Regional Ombudsman
Buncombe & Transylvania County


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Buncombe County
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Transylvania County
Nursing Homes
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Buncombe County Nursing Homes

Facility 2019 2018 2017
Accordius Health at Asheville March|May Aug|Nov  
Asheland Ridge Health Center   Feb|May|July Feb|May|Aug|Nov
Asheville Health Care Center   Jan|April|Aug|Oct Feb|May|Aug|Dec
Aston Park Health Care Center   Feb|May|July|Dec March|May|Aug|Nov
Black Mountain Neuro-Medical Treatment Center June Nov May
Brian Center Health and Rehab / Weaverville March|June Feb|May|Sept|Nov June|Sept|Dec
Brooks-Howell Home March|June Feb|May|Aug|Nov Feb|May|Sept|Dec
Carolina Pines at Asheville May Nov  
Complete Care at Asheville   Feb|May Feb|June|Sept|Dec
Deerfield Episcopal Retirement Community Feb|May March|May|Aug|Nov Feb|May|Sept|Nov
Emerald Ridge Rehab and Care Center March|May Feb|May|Sept|Nov May|Sept|Dec
Flesher's Fairview Health Care Center March|May March|May|Sept|Dec Feb|May
Givens Health Center Feb|May March|May|Aug|Dec Feb|March|May|Sept|Nov
Givens Highland Farms   Jan|Nov May|Aug|Dec
The Laurels of GreenTree Ridge June March|May|Aug|Dec Feb|May|Sept|Nov
The Laurels of Summit Ridge June Jan|Aug|Oct Feb|May|Aug|Dec
Mountain Ridge Wellness Center   Feb|June|Oct March|May|Aug|Dec
NC State Veterans Nursing Home June Jan|June|Oct March|May|Aug|Dec
The Oaks at Sweeten Creek Feb|May March|May|Aug|Nov March|May|Sept|Nov
Pelican Health at Asheville June    
Pisgah Manor Health Care Center   Feb|May|July|Dec Feb|May|Aug|Nov
StoneCreek Health and Rehab May Feb|May|July|Nov Feb|May|Aug|Nov
WNC Baptist Home May Feb|May|Aug|Oct Feb|May|Aug|Nov

Buncombe County Adult Care Homes

Facility 2019 2018 2017
Arbor Terrace of Asheville   March|April|Sept|Nov Feb|May
Becky's Rest Home 1 Jan|May June|Aug|Oct Jan|April|Sept
Becky's Rest Home 2 Jan|May Jan|July|Oct Jan|April|Sept
Brookdale Asheville Overlook March|June Jan|April|July|Dec Feb|May|Aug|Nov
Brookdale Walden Ridge March Jan|June|July|Dec Feb|Aug|Nov
Candler Living Center June March|May|Aug|Nov Jan|Aug
Chase Samaritan Assisted Living March|June Feb|May|Dec March1|March2|Aug|Dec
Chunn's Cove of Asheville March|June Jan|August|Oct Jan|April|Sept
Flesher's Fairview Rest Home Jan|June Jan|April|June|Aug|Oct April|Sept
Givens Estates / Richard A. Wood Feb|May March|May|Sept|Nov  
Heather Glen at Ardenwoods March|June March|June|Aug|Dec May
Hominy Valley Retirement Center Jan|April March|May|July|Oct April|July|Oct
Marjorie McCune Memorial Center March|June Feb|May|Aug|Dec March|June|Oct
Nana's Assisted Living Facility   Feb|May|Aug March|June|Sept|Oct
Richmond Hills Rest Home 1 March|June March|June|Aug|Nov March|July|Nov
Richmond Hills Rest Home 2 March|June March|June|Aug|Nov March|July|Nov
Richmond Hills Rest Home 3 March March|June|Aug|Nov March|May|July|Nov
Richmond Hills Rest Home 4 March|June March|June|Aug|Nov March|May|July|Nov
Richmond Hills Rest Home 5 March|June March|June|Aug|Nov March|April|July|Nov
The Crossings at Reynolds Mountain March Feb|June|Aug|Dec April|July|Dec
Trinity View Feb March|May|Aug|Nov Feb|Aug|Dec
Windwood Rest Home Feb|June March|May|Nov Jan|May|Aug|Oct

Buncombe County Family Care Homes

Facility 2019 2018 2017
Alverta Bolick Home     Feb
Angel House 1-7   2|3|6|7 1|2|3|4|5|6|7
Autumn View Assisted Living 1-6   1|2|3|4|5|Nov 4|6  
Deaverview Heights Family Care Home March March Feb
Evergreen Living 1-3, 10-13   3|10|1|11|12|13 1|2|3|10|11|12|13
Fairview Family Care 1-4   1|2|3|4|3|4 1|2|3|4| Oct|1|2|3|4
Golden Brook Assisted Living   March|Nov March
Haywood Heights Family Care Home   July May
Heart and Hearth     May|Oct
Holmes Family Care Home     May
JoAnn's Family Care Home Feb June  
Knob Hill Family Care Home      
Leicester Heights Family Care   April May|Oct
Liberty Oaks 1-2      
Mayflower Senior Care   Sept June
Millbrook Family Care Home      
Mountain Valley Retirement Home   Sept June
Mt. Pisgah Family Care Home      
North Ridge Assisted LIving 1-5   3|4 2|3|4|1|2
Plemmons Family Care 1-2     Feb|Oct
Redememed Family Care Home of Leiceseter   April|Oct  
Riverside Village Homes 3-5,7 3|4|5    
Riverside Village Homes G-J   G|H|I G|H|I|J
Serenity Heart Family Care Home 230-235      
Smith Street Village     30|36|94|30|94
Soundview II 30-36,94 30|32|34|36|94    
Soundview Assisted Living 1,2,4   1|2|4  
Soundview Family Care Home G-J      
St. Mary Rosa's Family Care Home Jan April Nov
Westside Assisted Living A-B   A|B May
White Fawn Family Care Home     May
Woodland Terrace 1-7   2|3|4|5|6 2|3|4|5|6|7

Henderson County Nursing Homes

Facility 2019 2018 2017
Blue Ridge Health and Rehab Center   March|June|Sept|Dec March|June|Sept|Dec
Brian Center Health and Rehab / Hendersonville March|April March|June|Sept|Dec June|Sept|Dec
Carolina Village March|June March|June|Aug|Nov June|Sept|Dec
Hendersonville Health and Rehab March March|June|Sept|Dec Sept|Nov
The Laurels of Hendersonville Feb May|Aug Jan|June|Sept|Dec
Life Care Center of Hendersonville May Feb|May|Aug Feb|Nov
The Lodge at Mills River Feb|June Feb|May|Aug|Nov Jan|April|July|Oct
Mountain Home Health and Rehab Jan|April Jan|April|July|Aug|Oct Jan|April|July|Oct
Universal Health Care / Fletcher Jan|April Jan|April|July|Oct Jan|April|July|Oct

Henderson County Adult Care Homes

Facility 2019 2018 2017
Blue Ridge Retirement   Feb|March|June|Oct April|Aug|Nov
Brookdale Heritage Circle      
Cardinal Care Center / Hendersonville   Feb|May Feb|May|Aug|Nov
Carillon Assisted LIving of Hendersonville March|June Feb|June|Sept|Dec Feb|May|Aug|Nov
Carolina Reserve of Hendersonville Feb|June Jan|June|Oct Feb|Sept|Oct
Carolina Reserve Laurel Park Feb|June Jan|June|Sept|Oct Feb|June|Sept|Oct
Carolina Village March March|June|Nov March|June|Sept|Dec
Cherry Springs Village Jan April|July|Oct Jan|Aug|Oct
Country Meadows Rest Home      
Henderson's Assisted Living Jan|June Feb|April|Aug|Nov Jan|April|Aug|Dec
McCullough's Rest Home March|June April|July|Nov Feb|May|Oct
Mountain View Assisted Living Jan Feb|April|Aug|Nov Jan1|Jan2|Feb|April|Aug
Pacifica Heritage Hills Jan|April Jan|April|July|Oct Jan|April|Oct
The Gardens of Hendersonville Feb Aug|Nov  
The Gardens of the Blue Ridge      
The Landings of Mills River March|June Aug|Dec  
Winchester House 1-2      

Henderson County Family Care Homes

Facility 2019 2018 2017
Country Meadow Family Care Home     May
Fletcher View Inn     May|Aug|Nov
Just in Time Family Care Home 1-2 1|2 1|2 1|2
Kay Family Care Home Jan Aug March|June
Moniscare     March|June|Aug|Nov
Soundview Assisted Living #3 April    
Soundview Family Care Home A-F, M-O A|B|C|D|E|F|M|N|O Aug|Aug  
Sunflowers Homes      
Tore's Home 21 & 22 Feb21|22|May21|22| 21|22|22|22 July|21 Feb|May|July
Willow Spring Assisted Living #2 March Sept May

Madison County Nursing Homes

Facility 2019 2018 2017
Elderberry Health Care Feb|May Aug|Nov Nov
Madison Health and Rehabilitation Feb|May May|Aug|Nov Nov

Madison County Adult Care Homes

Facility 2019 2018 2017
Mars Hill Retirement Community   May|Aug  

Madison County Family Care Homes

Facility 2019 2018 2017
  • Hot Springs Family Care Home1-2
Mintz Care Home 1-5   2|4|5|4|5|Nov 4|5 4|5|Jan

Transylvania County Nursing Homes

Facility 2019 2018 2017
Accordius Health of Brevard Feb Sept|Nov  
Brian Center Health and Rehab / Brevard   May Feb|May|Nov
The Oaks / Brevard Feb|June May|Sept|Nov Feb|May|Nov
Transylvania Regional Hospital, Transitional Care Unit Feb|March April|June|Sept March|June|Sept|Dec

Transylvania County Adult Care Homes

Facility 2019 2018 2017
Cedar Mountain House Jan|Feb|June April|June|Sept June|Aug|Dec
Kingsbridge House Jan|March April|June|Sept March|June|Sept|Dec

Transylvania County Family Care Homes

Facility 2019 2018 2017
Tore's Home 1-3,7 1|Feb1| March2|3|7 1|1|1|7|2|3|7|Nov 3|7 1|7|2|3|7|1