LOS logo

Glenda Brown
NEMT Manager

Tanya Carver
NEMT Specialist

LeChelle Fore
NEMT Specialist

Diana Boone
NEMT Specialist

Phone: 828-552-5486
Fax: 828-552-4234
Email: nemt@landofsky.org

Non-Emergency Medicaid Transportation

Title XIX of the Social Security Act does not specifically mandate provision of transportation as a Medicaid service. However, federal regulations and interpretations of the Act authorize states to cover transportation as either an optional service and/or as an administrative service. North Carolina has federal approval to claim transportation as an administrative service reimbursement for transportation arranged and paid by the County Department of Social Services (DSS) as an agent for the state.

Medicaid is required to assure transportation to medical appointments for all eligible individuals who need and request assistance with transportation. Transportation will be available if the recipient receives a Medicaid covered service provided by a qualified Medicaid provider (enrolled as a NC Medicaid provider). Medicaid only pays for the least expensive means suitable to the recipient’s needs.

Transportation to and from providers is a critical component for Medicaid beneficiary to obtain necessary health care. Non-Emergency Medical Transportation (NEMT) services consist of arranging and/or paying for transportation. When the beneficiary has access to a suitable mode of transportation, but lacks the means to use it, the county must assist with the means through gas vouchers, mileage reimbursement, etc. When the beneficiary lacks both means and mode, the county is responsible for arranging transportation at a cost within allowable Medicaid regulations. However, the obligation to provide transportation is not without qualifications.

For more information on Medicaid Transportation visit: http://www.ncdhhs.gov/dma/services/transportation.htm


NEMT Staff

Name Title Phone Number Ext Clients by Last Name
LeChelle Fore NEMT Specialist 552-5486 1 A - E
Tanya Carver NEMT Specialist 552-5486 2 F - Le
Glenda Brown NEMT Manager 552-5486 3 Li - Ri
Diana Boone NEMT Specialist 552-5486 4 Ro - Z