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Glenda Brown

NEMT Specialist
Economic and Community Development


Professional Experience

Worked at Arvato over 31 years doing several different jobs, scheduling for the last several years.


  • Screen customers for information and gather data.
  • Explain services and programs, interpret regulations and policies, explain appeal rights and make appropriate referrals to caseworkers.
  • Accessing customer records to answer questions on the status of case and in-putting changes as needed.
  • Selecting appropriate transportation provider and scheduling appointments for transportation services.
  • Collecting and verifying back-up data for trips completed
  • Billing and invoicing as required for NEMT transportation services
  • Maintain a log of all applicants and visitors and be prepared to carry out requirements.
  • Provide information to services provided by other community resource agencies.
  • Provide online verifications for customers applying for services
  • Log and review mail-in applications
  • Collect child travel authorization forms and forward to transportation providers as necessary
  • Update Medicaid or private insurer information.
  • Be familiar with transportation providers under contract, their particular strengths and trade-offs
  • Provide financial assessment and determine eligibility for reduced payment.
  • Keep track of trips scheduled via an electronic database