LOS logo

RESOURCES


Staff
Lyuba Zuyeva
Transit Program Manager

Geri Ballew
Transit Program Specialist

Rebecca Bedingfield
Transit Administrative Assistant


Contact
Phone: 828-250-6750
Fax: 828-252-0367
Info & Eligibility: Option 5
Reservatations: Option 4

For TTY/text to voice communications, dial Relay 711 or the toll free number for Relay North Carolina 1-800-735-2962.

Mountain Mobility
Website - www.buncombecounty.org/transportation


Who We Are

Through a contract with Buncombe COunty, Land of Sky manages the administrative functions of Mountain Mobility, Buncombe COunty's community public transportation system. Mountain Mobility provides transportation services to clients of human service agencies, local governments, and qualified citizens who reside in the Buncombe County service area.

What We Do:

Mountain Mobility provides multiple transportation programs to benefit elderly and disabled persons in Buncombe County:


Eligibility / Service Area

Eligibility may be determined by a number of factors including where a person lives, their age, what type of trip is needed (e.g., medical, shopping, etc.), Medicaid eligibility, association as a human service agency client, and/or if other transportation is available (e.g., family car, city bus.) General public transportation is limited to passengers who reside outside of the City of Asheville.

Mountain Mobility serves all of Buncombe County. Passenger service may be restricted to certain areas, destinations, or trip purposes, depending on eligibility and/or funding availability.

Individuals may call Mountain Mobility to determine eligibility and service options. Callers will be asked to provide the passenger's name, street address, phone number, date of birth, and social security number. Other information may be requested based on eligibility factors.

In general, passenger transportation is paid for through various grants and funding sources as determined by eligibility factors. Fares are applied to general public transportation services. Passengers will be informed if fares are applicable when they sign up for service.


Signup for Services

By Phone:
To sign up for service, call (828) 250-6750 and choose option 5 between 8:00 a.m. and 5:00 p.m. Monday through Friday. An answering machine is available after-hours, on weekends and on holidays.

Please provide the passenger's name, street address, phone number, date of birth and social security number. Other information may be requested if eligibility guidelines apply.

By Email:
Agencies may complete a Mountain Mobility Authorization and Certification Form for clients who need to sign up for service. Authorization forms may be faxed to (828) 252-0367. An electronic form is available upon request.

TTY/Text to Voice Communications:
Mountain Mobility is accessible for TTY/text to voice communications through Relay 711 International. The toll free number for Relay North Carolina is 1-800-735-2962. Relay operators may dial Mountain Mobility at 1-828-250-6750 and select one of the following options to connect to a Mountain Mobility Customer Specialist:

1. Dispatch
2. Cancellations
4. Schedule a Trip
5. Sign up for services
6. Register a complaint or other questions


RIDE Program

What is RIDE? www.buncombecountyRIDE.com
RIDE is a curb-to-curb subsidized transportation program that allows disabled residents to purchase private transportation provider services at a significant discount. The goal of the RIDE Program is to increase independence, freedom of choice, and transportation options for individuals with disabilities.

The RIDE Program is offered through Mountain Mobility, Buncombe County’s Community Transportation System. Funding for the program is subject to the availability of federal funds received through the Federal Transit Administration’s (FTA) Section 5317 New Freedom Program. Buncombe County and revenues from the sale of vouchers provide matching funds for the program.

How does it work?
Once you are approved and registered as a RIDE participant, you are eligible to purchase vouchers that may be used with any of the RIDE transportation providers. Voucher coupons are sold for $2.50 each in books of ten coupons or four coupons.

Voucher coupons have a value of $10.00 each. The fare required for a one-way trip with a RIDE provider is based on either mileage for a shared ride trip or the meter fare box if using a taxi. One voucher coupon can be used to cover the cost of a one-way trip up to the $10 value. Customers pay the balance of the fare if it exceeds the $10 value of the coupon. All trips must take place within Buncombe County.

Am I Eligible?
RIDE provides non-emergency transportation services for disabled residents of Buncombe County who are unable to access the City’s ART (Asheville Redefines Transit) bus system or Mountain Mobility Trailblazer routes. To qualify, you must reside within Buncombe County and are disabled (evidence of disability may be required).

To use the RIDE service, you must be registered as an eligible customer directly with the program. Apply for RIDE or, call 828 250-6750 x 5 to speak with someone in person and apply over the phone.

The County of Buncombe does not discriminate on the basis of race, color, religion, sex, age, national origin, or disability in admission or access to, or treatment or employment in, its services, programs, and activities. To view Buncombe County’s Title VI Policy click here. For more information call (828) 250-6750 ext 5.

What is the Cost?
Services through the RIDE program are provided by several private transportation companies in Asheville. The companies charge different rates, and customers are advised to contact them directly to discuss fees and services in advance of scheduling a trip. Generally, costs are based upon the mileage distance from the point of pick-up to the destination. Prices range from $10.00 for in town trips to more than $40.00 for longer trips such as from Black Mountain to Asheville Airport. The customer pays only $2.50 for the trip cost on a fare up to $10.00. Customers pay the balance of the fee if their ride is over $10.00. Only one voucher can be redeemed per one-way trip. Trips should be booked a minimum of 24 hours in advance, but same day service is allowed on a case-by-case basis.


Trailblazer Routes

Serving Your Public Transportation Needs
Mountain Mobility operates three "Trailblazer" routes. These three routes are deviated-fixed routes, which means that the bus follows a route shown in the schedule information, but it also will deviate off the route by one-quarter mile to pick a passenger up from an address if the passenger is unable to get to the route. The buses are open to anyone who wants to ride. Flag the bus down anywhere along the route or wait for it at one of the preset locations on the schedule. The Trailblazer buses are 25’ light transit vehicles that seat 14 to 18 passengers, and are equipped with lifts to serve persons using mobility aids. Each bus is equipped with a bike rack for passengers bringing a bicycle. Buses are also equipped with onboard security cameras to ensure passenger safety. The fare is 50 cents to board. These routes provide transportation around local communities, as well as connections where passengers can transfer to Asheville Transit buses (ART) for connections into the city of Asheville. If you live within one quarter of a mile of route and want to request a deviation please call 250-6750 and press “Option 1” by 5 pm the day before to reserve a trip.

North Buncombe Trailblazer Route
The North Buncombe Trailblazer operates Monday through Friday, 6:30 a.m. to 6:30 p.m. Download a printable brochure of the North Buncombe Trailblazer Route (English | En Español). Asheville ART routes are available at this link: Asheville ART Routes

Black Mountain Trailblazer Routes
The Black Mountain Trailblazer operates Monday through Saturday, 5:50 a.m. to 7:45 p.m. Download a printable brochure of the Black Mountain Trailblazer Route. Asheville ART routes are available at this link: Asheville ART Routes

Enka-Candler Trailblazer Routes
The Enka-Candler Trailblazer operates Monday through Friday, 6:15 a.m. to 6:10 p.m. Download a printable brochure of the Enka-Candler Trailblazer Community Service Route. Asheville ART routes are available at this link: Asheville ART Routes


Senior Pass Program

Bus Pass Program for Seniors
The Senior Bus Pass Program provides a mobility option for eligible seniors age 65 or over who are willing and able to use Asheville Transit System's fixed route bus services to meet their transportation needs. The program provides a monthly bus pass to eligible seniors at no cost to them. Seniors who are interested in this program may learn more by calling Mountain Mobility at 250-6750, Option 5.

Benefits to Seniors

  • Bus services will provide seniors with frequent and convenient service to locations throughout the city.
  • Accessible bus services are available without advance reservations.
  • Transportation assistance will help seniors maintain independent living and enhance their quality of life.