Long-Term Care Ombudsman Program

What is an ombudsman?
What does the ombudsman program do?
What is the  Licensed Nursing Home and Adult Care Home Guide

Click here for the August AAA/Ombudsman Newsletter

WHAT IS AN OMBUDSMAN?

"Ombudsman" is a Swedish word meaning citizen representative. 
An Ombudsman in this program is an advocate or friend for residents of long-term care facilities.

A Long-Term Care Ombudsman serves as a mediator who seeks to resolve complaints made by or on behalf of people living in long-term care facilities.  The Ombudsman provides a way for people to voice their concerns and have their complaints addressed.  The Ombudsman works with all parties to resolve a problem.

The Ombudsman also provides information and education regarding long-term care to members of the community.

WHAT DOES THE OMBUDSMAN PROGRAM DO FOR RESIDENTS OF LONG-TERM CARE FACILITIES AND THE COMMUNITY?

RECEIVES, investigates, and seeks to resolve concerns and complaints on their behalf.

ENSURES understanding and implementation of the patient's bill of rights.

ENCOURAGES self-resolution.

PROVIDES information and referral regarding long-term care programs and services.

IDENTIFIES and seeks to remedy gaps in facility, government, or community services.

ADVOCATES for improvements in relevant legislation, policy, and regulations.

PROMOTES the highest quality of life and care for older consumers.

Ombudsman Program Services are Confidential and Free.

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