Glenda Brown
NEMT Specialist
Economic and Community Development
828.552-5486
glenda@landofsky.org
Professional Experience
Worked at Arvato over 31 years doing several different jobs, scheduling for the last several years.
Responsibilities
- Screen customers for information and gather data.
- Explain services and programs, interpret regulations and policies, explain appeal rights and make appropriate referrals to caseworkers.
- Accessing customer records to answer questions on the status of case and in-putting changes as needed.
- Selecting appropriate transportation provider and scheduling appointments for transportation services.
- Collecting and verifying back-up data for trips completed
- Billing and invoicing as required for NEMT transportation services
- Maintain a log of all applicants and visitors and be prepared to carry out requirements.
- Provide information to services provided by other community resource agencies.
- Provide online verifications for customers applying for services
- Log and review mail-in applications
- Collect child travel authorization forms and forward to transportation providers as necessary
- Update Medicaid or private insurer information.
- Be familiar with transportation providers under contract, their particular strengths and trade-offs
- Provide financial assessment and determine eligibility for reduced payment.
- Keep track of trips scheduled via an electronic database